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REFUND POLICY
A full refund can be provided when written notification is received at least fourteen days before the workshop start date and time. This allows us time to readvertise your space as we need full numbers to make workshops viable. Refunds are not provided for cancellations received after this time, for non-attendance, or for part-attendance (applies to a two or three-part workshop/course). We cannot offer a credit towards future workshops.
To cancel (must be 14 days minimum before the workshop date) CONTACT OUR EVENT ORGANISER using the form below.
The CBFAC masterclass and workshop program coordinator is the event organiser. Please do not ring the office as gallery staff are not the event organisers.
CORRESPONDENCE
Please use the form below to get in touch with the workshop coordinator. The CBFAC masterclass and workshop program coordinator is the event organiser. Please do not ring the office as gallery staff are not the event organisers.
CONTACT EVENT ORGANISER FORM
CANCELLATION OF AN EVENT DUE TO NOT REACHING CLASS NUMBERS
This is an unusual occurrence, but does occasionally happen. If we don’t reach the minimum number of bookings required to go ahead, we will notify you within seven days of the workshop date and issue a refund.
WEATHER
1. On site at the Butter Factory
We work in an undercover outdoor area, well-protected from the weather. However, when driving here is a safety issue, we may need to cancel. We will do our best to advise you by email before the start-time, but this may not always be possible due to power failures./internet reception/staff being stranded. Please check your email and junk mail for notices before leaving home. Refunds issued in full.
2. Working off-campus or outdoors
Being Queensland, cancellations for off-campus or outdoor workshops may be necessary at very short notice ie: the morning of the event. We will do our best to advise you by email before the start-time, but this may not always be possible due to power failures./internet reception/staff being stranded. Please check your email and junk mail for notices before leaving home. Refunds issued in full.
FAQ
What do I need to bring?
The information on the event listing includes all the information you need. NB If more extensive info needs to be emailed to you, this will always be made very clear in the event information. The event info will ask you to keep an eye on your email and junk mail so you don’t miss these notifications.
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